Your information: privacy notice
Privacy notice · version privacy-2026-11-11
What we keep apart
Details that identify you (such as your contact details and postcode) are stored separately from your health answers. Your postcode is only ever turned into a broad area band before it is used in scoring.
Registering
To use the check you register with your name and email address, and a phone number if you choose. Our admin team sees these details and approves your registration before you can start.
Your choices when you register
Three boxes, all unticked until you tick them. Running your check and showing your results is required. Letting us use your anonymised data to improve our AI, and hearing from us with news and offers, are both optional. We record each choice, ticked or not, with the time and the version of this notice you were shown.
Testing our pages
We show visitors one of two versions of the registration page to learn which works better. Your browser remembers which version it saw, and our admin team can see which version you registered from and whether you took the check.
Your contact details
You need the email address you registered with to start a check, and a phone number is optional. Our admin team can see them. Clinic staff and a reviewing clinician can see them only if you say yes when we ask about contact at the end of your check, and that is when we’d get in touch. We send news and offers only if you turned them on. If a clinician finds a result that needs urgent attention, they can still see them so they can reach you, and this is recorded. They are removed when you delete your data.
Who sees your answers
Your report is shown to you. Our admin team can see your answers, results, report and feedback, including a check you haven’t finished. If you book a clinic check, clinic staff and a reviewing clinician can also see your answers and results. Every time anyone opens your health information it is recorded.
AI
An AI model helps write the wording of your report and, in chat mode, rephrases questions. It never sees your name, contact details, date of birth or postcode, and it never decides your scores or next step.
Improving our AI
Only if you agree when you register. We use your answers and results, with your name and contact details removed, to improve how our AI words reports. Deleting your data removes your choice too.
Research
Only if you agree. Research data never includes your name or contact details, and you can withdraw at any time.
Chat transcripts
Deleted after 30 days. Your structured answers are kept as your record.
Deleting your data
You can delete your data from the browser tab where you did your check. This removes your details, registration, transcripts, reports and feedback, including any other checks under your registration. If you agreed to research, your answers and scores are kept without your details. If a clinician is still reviewing your results, we finish that first.
Your rights
Under UK data protection law you can ask to see or correct your information, ask us to delete it, and object to how we use it. You can also complain to the Information Commissioner’s Office at ico.org.uk.